Shipping policy

At Ommiv, we take every measure to make your personalised order safe, reliable, and transparent from checkout to delivery.

100% free shipping across India

We offer free shipping on every order across 27,000+ pincodes in India, with no minimum order value or cap. You will never incur unexpected shipping or delivery charges at checkout.

Pre-dispatch quality control

Because every Ommiv item features artisanal personalisation and hand-placed detailing, each order undergoes a strict quality control inspection prior to packing. We verify name engraving accuracy, charm placement, stitching, and finish so your custom gift arrives in flawless condition.

Dispatch and delivery timelines

Handcrafting and dispatch: All personalised orders are processed, custom-engraved, and dispatched within 24–48 hours (1–2 business days).

  • Metro cities: Delivered within 3–5 business days post-dispatch.
  • Rest of India and remote regions: Delivered within 5–7 business days post-dispatch.
  • Transit delays: Severe weather, national holidays, or regional logistics disruptions may occasionally cause slight delays. We will keep you informed with live tracking updates.

Order tracking

Once your package is dispatched, you will receive a shipping confirmation via email or SMS containing your tracking details. You can also monitor your shipment anytime via our online order tracking portal.

Transit damage and mandatory unboxing video

All Ommiv orders are shipped in secure 4-layer packaging to help prevent transit damage. If your product arrives damaged or defective, record a continuous, unedited unboxing video from the sealed outer package through opening the product. Share it with hello@ommiv.com or via WhatsApp within 48 hours of delivery to claim a free replacement.

Address accuracy and re-shipping policy

Please ensure your delivery address, landmark, and contact number are complete and accurate during checkout. If a shipment is returned due to an incorrect or incomplete address, wrong phone number, or failure to accept delivery after multiple attempts, a nominal re-shipping fee will apply.

Order cancellations

  • 4-hour cancellation window: Email cancellation requests within 4 hours of placing the order.
  • Post-dispatch: Once an order has been engraved or shipped, cancellations cannot be accepted.
  • Doorstep refusals and failed deliveries: Refunds will not be issued for doorstep refusals or orders returned after 3 failed delivery attempts.

Payment terms (prepaid only)

We operate on a 100% prepaid model and do not offer Cash on Delivery (COD). All orders must be paid in full during online checkout.

Priority and express shipping requests

Mention your required delivery date in the order notes and contact WhatsApp at +91-7383200122 immediately after placing your order. Specific delivery dates cannot be guaranteed.

Additional delivery details

  • Split shipments: Orders containing items from different product categories may arrive separately, with no extra charge.
  • Unserviceable pincodes: Support will contact you to arrange an alternative delivery solution.

Customer support and queries

Email hello@ommiv.com or call +91-7383200122. Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST.